Support centre

Yes, provided three conditions hold: the supply riser reaches below your local frost line and is insulated, the lid and ball seals are intact, and the pen carries enough traffic to exchange water regularly. Where stocking density is low, exposure is severe, or the site is heavily shaded, we specify a supplemental heat package instead.

Published capacities assume moderate conditions and ad‑lib access. In hot weather, on dry rations, or with long walking distances, plan on the lower end of the range or add a second unit. Drinking spaces matter as much as reservoir volume when the whole pen wants to drink at the same time.

Algae needs light, warmth and nutrients. Covered drinking spaces remove most of the light; monthly draining and scrubbing removes the rest. Sloped, seam‑free basins with a proper drain plug make that a ten‑minute job rather than an afternoon.

Often, yes. The riser location and pad condition determine it. Send photographs and pad dimensions to your dealer retrofits onto sound pads are routine, but a cracked pad or an off‑centre riser is worth correcting while the old unit is out.

Almost always within a day or two. Introduce a group with a few animals that already know the unit, prop a ball open for the first day if needed, and make sure it is the only water source in the pen. Cattle teach each other faster than people do.

We sell through stocking dealers, farm supply distributors and co‑operatives. That network carries parts, knows local frost depths and can service what it sells which matters far more in February than a slightly shorter order chain.

Wear parts remain available well beyond a model’s production life. Give our service desk the model number cast into the unit and we will identify the current equivalent part.

Yes. We supply Canada and selected export territories through distribution partners, with export packaging and documentation handled from Grinnell.